Frequently Asked Questions

TOP is a specific products focus site operated by Biosense Clinical Pharmacy. We specialize in utilizing vitamins (injection and sublingual form) and homeopathic products to assist our clients undergoing different programs or with various clinical condition. (e.g. weight loss and weight management program, energy and immune system enhancement, b12 deficiency). Contact our clinical team for more information about the products or the program. Our clinical toll free line: 1-844-721-8667.


Am I getting a Generic B12 injection?

Yes. We ship out the B12 injection made by either Sandoz or Sterimax, both are high quality generic product of RUBRAMIN®.

Are the prices here in US or Canadian Dollars?

All pricing on are in US Dollars.

How much is tax?

GST/HST will be calculated as per Canadian tax laws within all Canadian provinces. Our Store shall automatically charge and withhold the applicable sales tax for orders. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

How do I pay for my order?

We currently accept Visa, Mastercard and American Express.

*PLEASE NOTE* We do NOT accept personal checks/cheques, or money orders that are not international. Please make sure you order with a credit card that we accept. We currently accept Visa and Mastercard.

How will my order be handled?

The order process is as shown below.

  1. Order online with credit card.
  2. You will receive an automatic email from us confirming your order.
  3. When we ship your order, you will receive another email from Canada Post with a tracking number.
  4. Your order will be delivered to your shipping address.

What is your return and exchange policy?

No Refunds nor Exchanges. We will not provide any refunds or exchanges after your order has been shipped. Email us if you have any questions:

Alternatively you can call us at
Local: 604-278-7955
Toll Free Tel: 1-877-998-2272
Clinical Toll Free Tel: 1-844-721-8667

What is your cancellation policy?

At, we pride ourselves in our dedication to customer service. Therefore, unlike other online stores, we do not charge any cancellation fees for cancellations right after an order is placed. However, please note that you can not cancel any order AFTER we have shipped it from our store.

Why is the price different from the last time I ordered?

Due to market fluctuations, prices of items may change from time to time.